Shipping & Policy
**$150.00 Minimum order required.
UPS Next Day Air Saver:
Delivery Commitment: Guaranteed next-day delivery by 3:00 p.m. and 4:30 p.m. to commercial destination. Shipments to residential areas are delivered by end of day. Only available for certain areas, so please check your zip code.
Delivery Commitment: Delivery by the end of the second business day Some locations in Alaska and Hawaii require additional transit time.
UPS Next Day Air: Guaranteed delivery by 12:00 noon or 1:30 p.m. where weekday shipments are delivered by 10:30 a.m. or 12:00 noon, respectively, based on destination. (Special Request only.- Additional Charges Apply.($20.00)
Delivery Commitment: Guaranteed next-day delivery by 3:00 p.m. and 4:30 p.m. to commercial destination. Shipments to residential areas are delivered by end of day. Only available for certain areas, so please check your zip code.
Delivery Commitment: Delivery by the end of the second business day Some locations in Alaska and Hawaii require additional transit time.
- Saturday delivery available in some areas.
- Hold for Pickup:
- Delays due to weather, mechanicals failures, etc. which result in loss, will not be covered under Fishsupply.com guarantee policy.
- If a package is rejected for any reason, the customer will be responsible for the full cost of the invoice.
- Package shipped to a UPS holding facility, must be picked up within the first three hours of opening.
- To ensure you receive the healthiest species available and to reduce the travel stress on your aquatic life, your order will be shipped direct to your door.
Special Request only.- Additional Charges Apply.($20.00)
Saturday Delivery commitment times depend on the shipping service you choose:
We recommand use UPS Hold Facilities to reduce stress on livestock and as a convenience to our customers.
Pickup Requirements:
Present the following identification at the time of pickup:
Recipient: Government-issued photo ID, such as a driver's license, passport, or military ID
Recipient's Representative: Company ID or a letter authorizing package release To contact UPS :1-800-PICK-UPS (742-5877)
- *All orders are shipped via UPS.
The day your order ships, you will receive an e-mail containing your item numbers and UPS tracking number so you can make arrangements to sign for your order on arrival. Please Note: We strongly encourage someone to be available at the time of delivery to prevent livestock from being exposed to the rain and/or extreme temperatures.
Refund, Returns and Cancellation Policies:
Order Cancellation: You may cancel your order without penalty prior to shipping. If you cancel an order after we have shipped, there will be no refund.
Backorders:
Once it's filled 80% of your order we will notify you(phone or e-mail) before we ship out but we do not backorder out of stock items.
Damaged in Transit:
In the unlikely event that your shipment arrives damaged, please contact us as soon as possible. We will assist you in filing a damage claim with the carrier. Please hold onto both the damaged items(s) and packaging material for inspection for 7 business days from the date you report the damage. We are not liable for the damaged goods but will work collaboratively with you and the carrier to resolve problem.
Special Order:
Special Order Fish can be purchased through out shopping cart. Our expert staff will hand pick an exceptional fish for you and contact you when the fish is ready to ship. It usually takes 2 - 3 weeks from the time you place your order.
Substitutions:
We will not substitute any item(s) without our customer's approval. If an item is out of stock, we will contact you by either phone or email to discuss options.
Weather Related Delays:
We are not responsible for delayed shipments or any consequent loss due to the weather conditions during the transit. We will check out forecast before we ship out but you may notify us incase of severe weather conditions in your area.
Privacy Policy
When you shop with us at Fish Supply or communicate with us online, we may collect information from you to improve your shopping experience. We respect your privacy and are committed to maintaining and using this information you provide responsibly. By visiting us, you are accepting our privacy policy.We do not share personal information (such as email address, phone number, or credit card number) you provide us when you make a purchase, request information, subscribe to our mailing list, enter a contest or a promotion. Furthermore, the information is maintained in private files on our secure web server and our internal systems. We will never sell, rent or share your email address with others.We may provide links to other sites that we feel may be useful to you. Those web sites have their own privacy policies which are not controlled by Fish Supply. We recommend that you review the policies of those sites. We may use a feature of your internet browser called "cookies" to recognize you and remember items you placed in your shopping cart. Cookies are bits of information that are stored on your computer by your internet browser.Cookies do not contain any personally identifiable information such as your name, address or credit card number. We may also use cookies to find out whether you came to Fish Supply from a particular internet link or where in our web site you sited so that we may provide better service for you in the future. You can set your internet browsers to refuse cookies but your shopping
